Trade Contractor Notifications
Any correspondence that is received by any employee (i.e. project manager, superintendent, etc.) must be responded in writing by that employee; even if the response is “I totally agree.” We will not let any correspondence go unresponsive.
Communication that is of serious impact always refers to the contract section that gives you the authority or right to carry out your stated position.
When a customer says they do not want you to confirm things in writing just say it is our company policy set by the president and you would lose your job if you don”t. However, they can call the president to discuss our policy.